Questions???
How long will my order take to be delivered?
All items are hand made to order and will be posted within 3 working days and arrive within 2-5 working days. Larger orders (£300 or more) will take up to 10 working days to be posted. Please contact me first at [email protected].
What are the delivery costs?
All orders are tracked & require a signature on arrival so remember to keep a look out for a postal card in case you are out around the expected time of delivery.
Standard Delivery costs:
Range from £3.98 depending on the size and amount of products ordered.
What countries do you post to?
Note items will only be posted to Europe.
Can I return or exchange my purchase?
Yes. However you will be responsible for the cost of returning the item/s and the cost of any exchanged item/s being sent to you. Please contact via email within the time stated below.
Returns info:
If you need to return your purchase please email me at [email protected]. Please remember that you have to take reasonable care of the products while you have them. Here are a few simple guidelines:
Items are well packaged in order for them to arrive in the same high standard they were posted in.
You have 14 days from the receipt of goods to return your items in order to exchange/receive a refund.
You can open the packaging to look at and try the item.
When returning please retain proof of postage.
Do not remove any labels on the bottles.
All refunds will be sent via PayPal upon receipt of the goods.
Copyright 2014. All rights reserved. All the contents featured on this site belong to Lorette McQueen and permission for use of any photos and information is required.
All items are hand made to order and will be posted within 3 working days and arrive within 2-5 working days. Larger orders (£300 or more) will take up to 10 working days to be posted. Please contact me first at [email protected].
What are the delivery costs?
All orders are tracked & require a signature on arrival so remember to keep a look out for a postal card in case you are out around the expected time of delivery.
Standard Delivery costs:
Range from £3.98 depending on the size and amount of products ordered.
What countries do you post to?
Note items will only be posted to Europe.
Can I return or exchange my purchase?
Yes. However you will be responsible for the cost of returning the item/s and the cost of any exchanged item/s being sent to you. Please contact via email within the time stated below.
Returns info:
If you need to return your purchase please email me at [email protected]. Please remember that you have to take reasonable care of the products while you have them. Here are a few simple guidelines:
Items are well packaged in order for them to arrive in the same high standard they were posted in.
You have 14 days from the receipt of goods to return your items in order to exchange/receive a refund.
You can open the packaging to look at and try the item.
When returning please retain proof of postage.
Do not remove any labels on the bottles.
All refunds will be sent via PayPal upon receipt of the goods.
Copyright 2014. All rights reserved. All the contents featured on this site belong to Lorette McQueen and permission for use of any photos and information is required.